Terms of Service

Last updated: November 9, 2026

1. Agreement and eligibility

These Terms are a contract between ORCA Systems ("ORCA," "we"), and the company or person using ORCA CMMS ("you"). By creating an account or using the service, you accept these Terms.

ORCA is for business use. You must be at least 18 and authorized to bind your company to these Terms. If you do not agree, do not use the service.

2. The service and plans

ORCA CMMS is a web-based maintenance management service. It lets teams track assets, repair tickets, parts inventory, technician notes, repair hours, photos and messages.

ORCA offers Free, Starter, Growth and Pro plans. Each plan limits the number of assets and users and which features are included, as shown on the Plan & Usage page in the app. We may change plan limits or features with notice under Section 7.

3. Accounts and roles

Each company has one or more administrators who control its account, users and plan. Other users act as managers, technicians or operators with the access their administrator assigns.

You are responsible for everything done under your company's accounts. Keep passwords confidential, give each person their own login, remove users who leave, and tell us promptly at support@orcacmms.com if you suspect unauthorized access. Information you give us must be accurate.

4. Subscriptions, billing and cancellation

Paid plans are billed in advance, monthly or yearly, through Stripe. Prices are shown at checkout. Subscriptions renew automatically until canceled. We do not store your card number; Stripe handles payment details.

Administrators can cancel at any time from Manage Billing on the Plan & Usage page. Cancellation takes effect at the end of the current billing period, and your account then moves to the Free plan, and the Free plan's limits (assets, users and features) apply from that point. Refunds are issued on a case by case basis, except where required by law.

If your usage exceeds the limits of the Free plan after a downgrade, existing records are kept but you may be unable to add new assets or users until you upgrade or reduce usage. Taxes, if any, are added at checkout.

5. Your data and content

You own the data you put into ORCA: assets, tickets, notes, parts, messages, photos and user details. We claim no ownership of it.

You give us permission to store, process and display that data only as needed to run and support the service for you. You are responsible for having the right to upload it and for its accuracy. Your company's data is separated from other companies' data and is not shown to them, except records you choose to share through features such as shared parts inventory.

6. Acceptable use

You agree not to:

• break the law or upload content you have no right to share
• try to access other companies' data, or probe, scan or disrupt the service
• share logins outside your company or resell access without our written consent
• upload malware, or content that is unlawful, harassing or infringing
• copy, reverse engineer or build a competing product from the service
• exceed your plan's limits by circumventing them

We may remove content or restrict access that violates these rules.

7. Availability and changes

We work to keep ORCA available but do not guarantee uninterrupted service. Maintenance, outages or third-party problems may occur.

We may update, add or remove features. We may change these Terms or plan pricing by giving at least 30 days' notice by email or in the app; changes to pricing apply from your next renewal. Continuing to use ORCA after a change takes effect means you accept it.

8. Disclaimers and limitation of liability

ORCA is provided "as is" and "as available." We make no warranties beyond those required by law. ORCA is a record-keeping and planning tool: you remain responsible for equipment safety, maintenance decisions, inspections and regulatory compliance. Do not rely on ORCA as your only safety control.

To the extent the law allows, ORCA is not liable for indirect or consequential damages, lost profits, downtime or lost data, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Some places do not allow these limits, so they may not fully apply to you.

9. Suspension, termination and data export

You may stop using ORCA at any time. We may suspend or end access if you breach these Terms, fail to pay, or put the service or other customers at risk. Where practical we will give notice first.

After cancellation or termination, you can ask us at support@orcacmms.com for an export of your company's data within 30 days. After that period we may delete it, subject to the retention rules in our Privacy Policy. Sections that by nature should survive termination (ownership, disclaimers, liability, governing law) continue to apply.

10. Governing law, disputes and contact

These Terms are governed by the laws of the State of Kansas, without regard to conflict-of-law rules. Disputes will be handled in the state or federal courts located in Sedgwick County, Kansas, unless the law requires otherwise. Please contact us first at the address below so we can try to resolve any issue informally.

Questions about these Terms: support@orcacmms.com.